Choose what this abbreviation means FYI For Your Information For Your Interaction For Your Institution For Your Instruction
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FYI — For Your Information
Cross-government
Signals that information is being shared for awareness and does not, by itself, request action.
View in full glossary Next question Choose the term To hold a matter without acting, circulating or deciding on it for the time being, usually because more thought, information or timing is needed. Sit on this No Wrong Door Sleep on it Close the loop
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Sit on this — To hold a matter without acting, circulating or deciding on it for the time being, usually because more thought, information or timing is needed.
Cross-government
View in full glossary Next question Choose the definition Working-level The process for reporting gifts or meals received because of official duties when declining them is impractical. A defined body of related tasks or outcomes within a programme, transformation or cross-agency initiative. Discussion or resolution among officers doing the detailed staff work, usually before escalation to principals or a formal forum. Also called staff-level discussion. For Your Information
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Working-level — Discussion or resolution among officers doing the detailed staff work, usually before escalation to principals or a formal forum. Also called staff-level discussion.
Cross-government
View in full glossary Next question Choose what this abbreviation means HEART Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Tekong Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Tender Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Timely Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Twenty
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HEART — Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Timely
Finance and Economy
MOM service principles guiding officers to listen, simplify processes, anticipate needs, treat people respectfully and respond promptly.
View in full glossary Next question Choose the abbreviation For Your Action FTA FYI FYE FYA
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FYA — For Your Action
Cross-government
An email or routing label indicating that the recipient is expected to take follow-up action.
View in full glossary Next question Choose the abbreviation Close of Business COE COA COB COR
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COB — Close of Business
Cross-government
The end of the working day, commonly used to state a deadline in email or workplace instructions.
View in full glossary Next question Choose the definition Citizen-centric To defer a decision or response so there is time to think it through, often overnight, before committing to a view. An officer designated to assume another officer’s duties, responsibilities and any delegated authority during an absence. For Your Information Please An approach that organises policies and services around citizens’ needs and life moments instead of agency boundaries.
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Citizen-centric — An approach that organises policies and services around citizens’ needs and life moments instead of agency boundaries.
Cross-government
View in full glossary Next question Choose the definition Cascade For Your Information An annual or periodic organisational event at which agency leadership communicates priorities, strategic direction and major plans for the coming work period. To pass information, direction or key messages from senior levels through managers to the wider organisation. An officer who supports a principal or forum by analysing an issue, coordinating inputs, preparing recommendations or papers, and following decisions through; also used as a verb for carrying out that work.
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Cascade — To pass information, direction or key messages from senior levels through managers to the wider organisation.
Cross-government
View in full glossary Next question Choose the term The parliamentary term for Singapore’s Official Report of debates, speeches and proceedings. Hansard Approval Dipstick Sign-off
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Hansard — The parliamentary term for Singapore’s Official Report of debates, speeches and proceedings.
Cross-government
View in full glossary Next question Choose the abbreviation Quality Service Management QSM QSMO QSMC QFM
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QSM — Quality Service Management
Cross-government
The function that manages public feedback and service-quality matters through channels such as phone, email and written correspondence.
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Correct answer
FYI — For Your Information
Review in glossary Correct answer
Sit on this — To hold a matter without acting, circulating or deciding on it for the time being, usually because more thought, information or timing is needed.
Review in glossary Correct answer
Working-level — Discussion or resolution among officers doing the detailed staff work, usually before escalation to principals or a formal forum. Also called staff-level discussion.
Review in glossary Correct answer
HEART — Hear them out; Make it Easy; Anticipate their needs; Respect every individual; Be Timely
Review in glossary Correct answer
FYA — For Your Action
Review in glossary Correct answer
COB — Close of Business
Review in glossary Correct answer
Citizen-centric — An approach that organises policies and services around citizens’ needs and life moments instead of agency boundaries.
Review in glossary Correct answer
Cascade — To pass information, direction or key messages from senior levels through managers to the wider organisation.
Review in glossary Correct answer
Hansard — The parliamentary term for Singapore’s Official Report of debates, speeches and proceedings.
Review in glossary Correct answer
QSM — Quality Service Management
Review in glossary