Choose the definition Instruction Manual Close of Business An approach that organises policies and services around citizens’ needs and life moments instead of agency boundaries. A Civil Service reporting framework allowing officers to disclose wrongful practices directly to agency leadership with confidentiality and protection against retaliation. A set of central government instructions covering administrative areas such as HR, finance, procurement, office administration, security or ICT.
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Instruction Manual — A set of central government instructions covering administrative areas such as HR, finance, procurement, office administration, security or ICT.
Cross-government
View in full glossary Next question Choose what this abbreviation means IAA Internal Approving Authority Internal Approving Availability Internal Approving Activity Internal Approving Ambiguity
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IAA — Internal Approving Authority
Finance and Economy
The internal authority or governance arrangement responsible for approving specified expenditure or procurement matters within an agency.
View in full glossary Next question Choose the abbreviation Service Request SG S7 SR SA
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SR — Service Request
Digital and Technology
A support or fulfilment request raised through the relevant service-management process; for example, an SIS SR may be required for whitelisting.
View in full glossary Next question Choose the term A paper, deck or other material sent in advance so participants can review it before the discussion or decision. Read-back Pre-brief Minutes Pre-read
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Pre-read — A paper, deck or other material sent in advance so participants can review it before the discussion or decision.
Cross-government
View in full glossary Next question Choose the abbreviation Small Value Purchase SVP SOP SMP SWP
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SVP — Small Value Purchase
Finance and Economy
The government procurement approach for purchases within the prevailing small-value threshold, subject to price-reasonableness requirements.
View in full glossary Next question Choose what this abbreviation means BAU Business as Union Business as Usual Business as User Business as Utama
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BAU — Business as Usual
Cross-government
Normal ongoing operations, as distinct from project, crisis, pilot or transformation work.
View in full glossary Next question Choose the abbreviation Steering Committee Working Group Steering Comm Action tracker Take offline
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Steering Comm — Steering Committee
Cross-government
A senior committee that provides direction, resolves escalated issues and oversees a programme, project or workstream.
View in full glossary Next question Choose the definition Whole-of-Government To bring an issue, risk, recommendation or decision point to a superior, stakeholder or forum. The design and provision of government services through frontline, telephone and digital channels so people can obtain help and complete transactions effectively. Working across ministry and agency boundaries towards the Government’s collective interests and outcomes, rather than optimising only for one organisation. A Public Service leadership mindset of remaining dissatisfied with current performance and continually seeking improvement even when existing arrangements still work.
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Whole-of-Government — Working across ministry and agency boundaries towards the Government’s collective interests and outcomes, rather than optimising only for one organisation.
Cross-government
View in full glossary Next question Choose what this abbreviation means GeBIZ Government Electronic Benefits Government Electronic Beverage Government Electronic Building Government Electronic Business
Not quite.
GeBIZ — Government Electronic Business
Finance and Economy
Singapore’s government electronic procurement portal for publishing opportunities and conducting procurement transactions.
View in full glossary Next question Choose the term An official written paper put up for a superior or forum to note, discuss, clear, endorse, approve or decide. Guillotine Circulation Submission Clearance
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Submission — An official written paper put up for a superior or forum to note, discuss, clear, endorse, approve or decide.
Cross-government
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Instruction Manual — A set of central government instructions covering administrative areas such as HR, finance, procurement, office administration, security or ICT.
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IAA — Internal Approving Authority
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SR — Service Request
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Pre-read — A paper, deck or other material sent in advance so participants can review it before the discussion or decision.
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SVP — Small Value Purchase
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BAU — Business as Usual
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Steering Comm — Steering Committee
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Whole-of-Government — Working across ministry and agency boundaries towards the Government’s collective interests and outcomes, rather than optimising only for one organisation.
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GeBIZ — Government Electronic Business
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Submission — An official written paper put up for a superior or forum to note, discuss, clear, endorse, approve or decide.
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